Shipping & Shopping Information The Pelican Store


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Commercial customers wishing to set up an Account can contact us at at 1-800-276-3346.
Discounts are available on quantity purchases. Please call.

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BROWSE SECTIONS
Small Flashlights
Medium Flashlights
Large Flashlights
NEMO Series
Black Knight Series
Big Ed Series
Replacement Parts - Lights
Micro Cases
Small Protector Cases
Medium Protector Cases
Large Protector Cases
Computer Cases
Replacement Parts - Cases
Marine Accessories
Miscellaneous
Clearouts
Specials

How will my order be shipped?

Orders from the Continental USA or Canada are shipped UPS Ground . Alaska, Hawaii, Puerto Rico or USA Territories are shipped PRIORITY MAIL. All others are shipped INTERNATIONAL MAIL.

How much will it cost to ship my order?

The following shipping rates will apply.

Weight lbs.	Canada, U.S.A.
1	5.95
2	7.70
3	8.00
4	8.50
5	9.00
6	9.25
7	9.50
8	10.00
9	10.50
10	11.00
15	12.95
20	15.00
30	21.00
40	27.00
50	32.00
60	39.00
70	46.00
100	69.00
200	126.00
Actual shipment weight is rounded up to next weight level in table.

Shipping charges are unavailable for International customers. You will be notified separately about shipping costs. International Customers (Those NOT in Canada or USA) please note that you are responsible for any duties, taxes or custom charges levied by your government.
NOTE: We only ship to those countries listed on the following Pop-up menu.

If your Country is not listed and you wish to purchase from us, contact us by e-mail at sales@pelicanlights.ca.

How long will it take to ship my order and how long before I get it?

Most orders are shipped within one to two business days. If an item is on backorder we will notify you immediatly by e-mail.

If you live in the Continental United States or Canada it should take about 6 to 12 days for your shipment to arrive. If you live elsewhere it will take from 2 to 10 weeks. For example it takes about 5 weeks to the United Kingdom, France or Ireland, 6 to 7 weeks to Australia or Japan and 8 to 10 weeks to Brazil.

What is your Return and Exchange Policy?

If you are not satisfied with your purchase you can return it within 30 days of the original purchase for replacement or refund (excluding shipping and handling costs) as long as the merchandise is in it's original packaging and is unused and in original condition. If the merchandise is not in original condition or used we will charge a minimum 20% restocking fee. Custom orders are non-refundable.

Merchandise returned to us must be sent (freight prepaid) to
The Pelican Store, 812 Proctor Avenue, Ogdensburg, NY 13669.

To initiate your return please contact us prior to returning merchandise by telephone at 1-800-276-3346 (North America) or 1-613-821-2470 between 9am-5pm EST, or send a fax to us at 1-613-821-2766 or you can contact us by e-mail at sales@pelicanlights.ca.

All prices are in U.S. dollars.

How can I pay for my order?

You may pay by VISA, MasterCard, American Express or Discover using our secure server which will encript your credit card and personal information before transmitting it to us.

I'm having problems. How do I contact you for help?

You can contact us by telephone (1-800-276-3346 Canada, U.S.A. parts of Mexico or 1-613-821-2470 between 9am-5pm EST), fax (1-613-821-2766) or by email.