If you are not satisfied with your purchase you can return it within 30 days of the original purchase for replacement or refund (excluding actual shipping and handling costs) as long as the merchandise is in it's original packaging and is unused and in original condition. If the merchandise is not in original condition or used we will charge a minimum 20% restocking fee. Custom orders are non-refundable.
Merchandise returned to us must be sent (freight prepaid) to
The Pelican Store,
6866 McKeown Drive, Ottawa, ON K4P 1A2
To initiate your return please contact us prior to returning merchandise by telephone at 1-800-276-3346 (North America) or 1-613-821-2470 between 9am-5pm EST, or send a fax to us at 1-613-821-2766 or you can contact us by e-mail at firstname.lastname@example.org No package will be accepted without prior authorization.