Warranty Replacement for Pelican Flashlights and Equipment Cases
 
USA
Contact Pelican Customer Service at 310-326-4700 (inside California) or  800-473-5422 (outside California) for an RMA#. Send returns to Pelican Products, Attn: Warranty Department, 23215 Early Ave, Torrance, CA 90505
 
CANADA
Telephone 866-273-5422 
Customes in Canada may send warranty repairs to Pelican Products Inc Canada, Attn: Warranty, 10221-184 Street, Edmontan, Alberta  T5S 2J4
The Pelican Lifetime Guarantee of Excellence
If for any reason you are not satisfied with the quality or performance of any PELICAN product, PELICAN PRODUCTS will gladly replace the product or refund your money (at your option) within thirty days after purchase.PELICAN PRODUCTS will continue to guarantee the product, directly, for a lifetime against breakage or defects in workmanship. This guarantee is void only if the PELICAN product has been abused beyond normal and sensible wear and tear. The above guarantee does not cover shark bite, bear attack, or children under 5.

Why Won't My Flashlight Work?

In order to troubleshoot a non-working flashlight, we need to start at the beginning of the line, the battery, and work your way back. Some tests for a non-working flashlight are simple; others require special tools like a volt meter.
  • Dead Battery: The most common reason your flashlight won't work is a dead battery. Replace the questionable batteries with a fresh set. Do not mix used and old batteries. Very frequently, problem is solved after replacing batteries.
  • Battery Corrosion: Over time battery connections can become dirty, or corroded due to acid leak. This corrosion breaks the connection of the battery with the rest of the flashlight components. If you find your batteries to be dirty or corroded, replace with a fresh set. NOTE: Pelicans Lifetime Warranty Policy does not cover alkaline or rechargeable batteries.
  • Burnt Bulb: The next step of troubleshooting a Pelican flashlight is to test the bulb. Use a new fresh set of batteries to test the bulb. If bulb does not work, the filament has burnt and whole bulb assembly needs to be replaced. Be sure not to touch the bulb itself when replacing the lamp module. High performance bulbs that get hot during use must not have any skin oils on them. Any residue on the surface of the bulb can result in the glass cracking and breaking. Pressurized bulbs can break if this happens. If you do touch the bulb, clean it with rubbing alcohol. NOTE: Pelicans Lifetime Warranty Policy does not cover bulbs.
  • Bad Connector: One more possibility is that the outer edge of the bulb housing is not making the proper contact with the battery retainer or module contact. Replace retainer or module contact if damaged.